Effective Date: 26/09/2026
Last Updated: 26/09/2026
Welcome to Open Market Bazar (“Open Market Bazar”, “we”, “us”, or “our”). Open Market Bazar is an all-in-one on-demand marketplace platform that enables users to access and manage services including food delivery, grocery delivery, pharmacy orders, parcel and courier delivery, ride-hailing, service bookings, property listings, and multi-vendor marketplace services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our mobile applications, websites, APIs, and related services (collectively, the “Platform”).
By using Open Market Bazar, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Open Market Bazar, we may collect the following categories of information.
When you create an account, we may collect:
Users may access Open Market Bazar as customers, vendors, drivers, delivery partners, service providers, property owners, or other authorized users.
Depending on the services you use and the permissions granted on your device, Open Market Bazar may collect location information, including:
Location information may be required to provide certain Platform features, such as:
You may control location permissions through your device settings. However, disabling location access may affect certain features.
When you place an order, make a booking, request a ride, or use other marketplace services, we may collect:
Payments may be processed through third-party payment gateways.
Depending on the payment method, we may receive information such as:
We generally do not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on our own servers unless specifically stated and legally permitted.
Payment information may be processed directly by third-party payment service providers according to their own privacy policies and security practices.
When you communicate with us, vendors, drivers, service providers, or other users through the Platform, we may process:
Where permitted by law and required for safety, quality, fraud prevention, or dispute resolution, certain communications may be recorded or retained.
We may automatically collect technical information such as:
This information helps us maintain, secure and improve the Platform.
Certain features may require access to your:
For example, this may be required for:
We only use such information for the purpose for which it is provided or as otherwise permitted by law.
We may use collected information to:
We may share relevant information with third parties when necessary to provide the requested services.
When you place an order or request a service, relevant information may be shared with the applicable vendor, restaurant, pharmacy, store, service provider, or property owner.
This may include:
For delivery, courier and ride-hailing services, relevant information may be shared with drivers or delivery partners.
This may include:
We may share necessary transaction information with payment gateways and financial service providers to process payments, refunds and related transactions.
We may use third-party providers for services such as:
These providers may process information on our behalf under applicable agreements and security requirements.
We may disclose information when reasonably necessary to:
Open Market Bazar may use location information to provide location-dependent services.
Location may be used for:
Where supported by your device and applicable permissions, location access may be used while the application is active. Certain features may require background location access where necessary for ride or delivery tracking.
You can manage location permissions through your device settings.
Our website and Platform may use cookies, SDKs, pixels, local storage and similar technologies to:
You may be able to control cookies through your browser or device settings.
Open Market Bazar may send push notifications for:
You can manage notification permissions through your device settings.
Subject to applicable law, we may send promotional communications regarding:
You may opt out of promotional communications using the unsubscribe option provided in the communication or by contacting us.
Please note that you may continue to receive essential transactional and service-related communications.
We take reasonable technical and organizational measures to protect personal information against:
Security measures may include access controls, authentication, encryption where appropriate, secure server infrastructure, monitoring and other security practices.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Certain requests may be subject to legal, security, contractual, or operational limitations.
To exercise your rights, contact us using the details provided below.
You may request deletion of your Open Market Bazar account by contacting us or by using the account deletion functionality provided within the application, where available.
Upon receiving a valid deletion request, we may delete or anonymize applicable personal information, subject to information that we are legally required or reasonably permitted to retain.
Some transaction, payment, fraud-prevention, tax, accounting, or legal records may need to be retained for a specific period.
Open Market Bazar is not intended for children who are below the minimum age required to independently use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Open Market Bazar may integrate with or contain links to third-party services, websites, applications, payment providers, mapping services, social platforms, vendors, or other external services.
These third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, or content of third-party services that are not controlled by us.
We recommend reviewing the applicable third-party privacy policies before using their services.
Open Market Bazar operates as a multi-service marketplace platform.
Depending on the service, vendors, drivers, delivery partners, property owners, service providers, and other independent partners may independently process certain customer information to fulfill orders, bookings, rides, deliveries, or services.
Such third parties may have their own legal obligations and privacy policies.
Open Market Bazar expects participating partners to handle customer information appropriately and in accordance with applicable law.
If Open Market Bazar or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We will take reasonable measures to protect personal information during such transactions.
Depending on the infrastructure and service providers used by Open Market Bazar, personal information may be stored or processed in countries other than the country where you reside.
Where required, we will take appropriate measures to ensure that such processing complies with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect:
When we make material changes, we may notify users through the application, website, email, or other appropriate means.
The updated Privacy Policy will become effective when posted unless otherwise stated.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
For privacy-related complaints or requests, please contact:
We will review and respond to privacy requests in accordance with applicable law.
By creating an account or using Open Market Bazar, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described herein, subject to applicable law.
Where specific consent is legally required, we will obtain such consent separately.
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